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Hosply.in strive to ensure a timely, hassle-free and industry compliant delivery to all our customers. However, in case of any issues with the order, Customers must notify us through our Website or by email or you can request it under “My Orders”, followed by “Return/ Replace Order”, and a prompt response is assured to such notifications. Once the Product return / complaint request has been raised by you, Hosply.in shall initiate a process to vet the request and proceed accordingly.
PLEASE NOTE THAT THE WINDOW TO RAISE A RETURN/REPLACEMENT REQUEST WILL ONLY BE OPEN TILL 48 HOURS AFTER THE ORDER HAS BEEN DELIVERED.
RETURNS/REPLACEMENTS
Hosply.in offers returns for products ONLY under the following conditions:
- Shipment of Broken good
- Shipment with Short Quantity
- Shipment with Defect
All returns are reviewed for eligibility and based on Hosply's discretion, a credit note will be issued in case of returned goods.
For replacements, no extra shipment charges are applicable. In case of non-availability of stock, a coupon or credit note will be issued which can be redeemed in the next purchase.
PRODUCTS NOT ELIGIBLE FOR RETURNS/ REPLACEMENTS/ REFUNDS
| Categories | Type of products |
| Temperature controlled medicines | Vials, Injections, Pen-fills, Vaccines or any other products or specialty medicines requiring cold storage |
| Equipments | Any Surgical equipments |
| Food and Nutrition | Health and Nutrition Supplements |
| Products directly used on Patients | Oral Care, Face Masks, Sanitisers, Apparels, Disposables |
| Rehabilitation Products | Supports, Braces, Splints, Collars |
| Warranty | Products not in warranty or exceeds the time for replacement |
| Others | Partially Used Strips, Opened Bottles, Expired Products |
In some cases, Hosply.in may reject your return request at its own discretion. This is necessary as the manufacturers of the particular Products may not entertain such specific return requests.
